Terms and Conditions
1. Introduction
1.1 Scope of Terms
These terms and conditions of sale and the “Legal Notices” apply to the online store www.housefive.ie which sells House Five brand products available for delivery in Europe (European Union countries), excluding post office boxes and overseas departments and territories.
Any order placed on the House Five online store constitutes full and complete acceptance of these Terms and Conditions by the customer making the purchase. These Terms and Conditions can be printed and are accessible from all pages on the Website.
These Terms and Conditions may be modified at any time, the applicable Terms and Conditions being those that the Customer accepts when placing an order on www.housefive.ie
1.2 Definitions
“TCS”: refers to these terms and conditions of sale and their schedules.
“Website”: refers to the Website www.housefive.ie and all of its pages.
“Products”: means the House Five brand Products available and sold on House Five’s online store.
“Customer(s)”: refers to the Internet user, consumer or non-professional, placing an order for Product(s) on the Website.
“Consumer(s)”: means any adult individual who purchases the Products for purposes which do not fall within the scope of his/her commercial, industrial, artisanal, self-employed or agricultural activity.
“Non-Professional”: means any legal entity that purchases the Products for non-professional purposes.
“Territory”: refers to the European Union (excluding overseas departments and territories) and all delivery countries mentioned on the Website.
1.3 Business Name
The website www.housefive.ie, which notably presents the House Five online store, is published by House Five having its registered offices in Dublin, Ireland It is registered with the Companies Registration Office (CRO) under the number 724268.
1.4 Customer Information
House Five sells Products online to consumers and non-professionals.
Products are retailed strictly for personal use. House Five reserves the right not to deliver any order that appears to not be in keeping with personal or non-professional needs, in particular as regards the volume of products ordered, even if the order was initially validated on the Website.
The use of the Website and the online store are reserved for persons with the legal capacity to contract. By placing an order on www.housefive.ie, the Customer declares that he/she has the legally capacity to do so. House Five cannot be held liable if a minor or a person without the legal capacity to do so purchases a product on the Website without supervision or authorisation. If you have any questions about your order, you can contact House Five’s customer service department via info@housefive.ie
1.5 Product Information
The products offered for sale on the Website are described and presented as accurately as possible (specifications, illustrations, size, composition, etc.). However, differences in appearance between the Products delivered and the photographs and illustrations featured on the Website do not allow the Product delivered to be considered non-compliant.
Furthermore, depending on the hardware used by the Customer and in particular the graphic settings of the screens used, the illustrations and photographs featured on the Website may appear different to the Products themselves.
House Five reserves the right to correct any errors or omissions, and to change or update information at any time without notice.
1.6 Pricing Information
The prices applied are those appearing on the Website at the time of the order.
The Customer is informed that prices are subject to change. The Customer is therefore invited to pay attention to the price in force when placing an order and which is brought to his/her attention when the product is added to the basket.
Prices will be displayed in Euro (€) , and do not take into account the delivery costs for the order (hereinafter the “Delivery Costs”). The Customer will be informed of delivery costs on the basket confirmation and order summary pages, before validation and payment of the order.
2. Order
2.1 Order Process
House Five cannot be held responsible for any inaccuracies in the information provided by the Customer, in particular if this results in errors during delivery.
The Customer is invited to select the products he/she wishes to purchase and add them to the basket by clicking the “add to basket” button. The Customer can delete products from his/her basket at any time, by clicking on the “basket” icon present at the top right-hand side of all pages on the Website.
The Customer is invited to view the summary of his/her order by clicking on the “basket” button. At this stage, he/she can check the order details and identify and correct any errors made when entering data. On this page the Customer can also obtain an estimate of shipping costs by indicating the delivery country as well as the department or region.
To finalise his/her order, the Customer must confirm his/her delivery and billing address, or enter a new delivery/billing address.
After validating the basket by clicking on the “Proceed to Checkout” button, the Customer can proceed to payment.
Once payment has been confirmed, the Customer receives an order confirmation email.
The Customer formally accepts the use of email for confirmation by House Five of the content of the order.
2.2 Product Availability
Product offers are subject to stock availability.
Indications on the availability of products are provided at the time the order is placed. If it transpires that, despite House Five’s best efforts, the products ordered are no longer available, House Five will inform the Customer by email at the earliest opportunity.
Depending on the delivery times indicated, the Customer can choose to maintain or cancel his/her order.
The amount corresponding to the unavailable Product(s) will not be debited from the Customer’s bank account.
2.3 Order Cancellation
Once the order has been validated and paid for, it cannot be cancelled under any circumstances.
House Five reserves the right to refuse to honour the order in the event of a dispute with the Customer, until said dispute is resolved.
To protect its customers against any attempted online fraud, House Five reserves the right to refuse to ship orders from untraceable or free email addresses.
House Five also reserves the right to refuse to ship orders containing invalid telephone numbers.
3. Payment
Payment of the order is made at the time the order is placed, by bank card only.
House Five has set up a secure payment system for all orders placed on the Website. Payments are made on an external platform via Stripe or Paypal.
The Customer must enter his/her card number, its expiry date and the CVV.
Once the transaction has been validated, the customer will be redirected to the Website www.housefive.ie, and will see his/her order confirmation.
4. Shipment and receipt of products
4.1 Delivery Conditions
House Five only delivers Products ordered to European Union countries (excluding P.O. Boxes, French Overseas Departments and Territories, Cyprus and Malta).
House Five reserves the right to make the shipment of the order conditional upon full payment of the price by the Customer.
4.2 Delivery Cost
Delivery costs are not included in the price of the order and are added to it at the time of validation and payment.
The delivery costs of the products will be calculated using a table (below) taking into account the destination country and the chosen shipping method.
4.3 Receipt of Goods
Upon delivery of the order, the Customer must check the conformity and condition of his/her order in the presence of the carrier and, as may be relevant, note any useful reservations concerning visible defects (missing product, damaged package).
The Customer is invited to contact the info@housefive.ie within fourteen (14) working days following receipt of the products. Unless there is a legitimate reason, any claim made after this period will be considered inadmissible.
5. Title Retention and Transfer of Risks
House Five remains the owner of the products until full payment has been made.
The Customer accepts the risks of damage to or loss of the Products, as well as liability for any harm they may cause, as soon as delivery is made, and all risks related to transport of the Products in the event of return.
6. Returns and Refunds
6.1 Conditions Regarding Returns
Each Product must be returned in new condition with its original packaging. House Five will not issue any refund if the Products returned by the Customer do not correspond to the product(s) ordered or were purchased elsewhere than the Website.
Before the order is sent back for exchange or return, the Customer needs to contact info@housefive.ie to explain the returning package. The Customer must then drop the parcel off at the corresponding collection point of his/her choice. The Customer will then be refunded upon receipt of the product(s).
6.2 Order Refunds
House Five will refund the returned products, as well as the delivery costs by crediting the bank card used for payment. In the event of a partial return of the products, the delivery costs will not be refunded by House Five insofar as the Customer benefited from the delivery service for the products kept. The refund will be issued within a maximum of fourteen (14) days as from (i) the return of the products or (ii) the date on which the Customer provided proof of the shipment of the products (the date of whichever takes place first will be retained).
7. After-Sales Service
Claims relating to the Products ordered on the Website, including those relating to the exchange of Products, are dealt with exclusively via info@housefive.ie
Stores reselling House Five products should not be contacted under any circumstances for claims related to an order placed on the Website.
8. Limited Liability
House Five cannot be held liable for the failure to perform or incomplete performance of one of its obligations if said poor performance is due to a force majeure event as defined by law, caused by the Customer or the unforeseeable and insurmountable action of a third party to the contract.
The Products must be used in accordance with the recommendations for use accompanying each Product. The modification of the Product, its transformation, misuse or use in a way which does not comply with these recommendations may result in harm for which House Five cannot be held liable.
9. Legal Warranties
House Five does not offer any warranties in addition to the legal warranties.
9.1 Non-conformity and Hidden Defects
House Five is bound by the statutory warranty of conformity and the warranty for defects regarding the goods sold.
The Customer is invited to verify the conformity of the products received in performance of his/her order and, in the event that a defect is observed, to contact info@housefive.ie to begin the return/replacement process. In the event of a non-conformity or proven defect, the cost of returning the Product will be borne by House Five.
The replacement product will not be delivered until House Five has received the defective product. If it is not possible to replace the product or it cannot be replaced within one (1) month as from receipt of the defective product by House Five, the Customer will have the choice between:
- Returning the product and requesting a refund,
- Or keeping the product and asking House Five to refund part of the price of said product.
9.2 Disclaimer
If the products returned by the Customer do not correspond to the products ordered and were purchased elsewhere than on the House Five online store, House Five will not be bound by the obligations set forth in Article 9.1 above.
10. Personal Data
Please refer to housefive.ie/privacy for information on how House Five uses your Personal Data.
11. Intellectual Property
House Five owns the domain name “www.housefive.ie”.
The Website is an intellectual work protected by intellectual property rights. The website as a whole, as well as the products sold on it, and each of the components (such as films, photographs, logos, drawings or models, texts, tree views, software, animations, illustrations, diagrams) are the exclusive property of House Five, which alone is authorised to use the related intellectual property rights.
Unauthorised use of all or part of the website is strictly forbidden. Breach of these provisions will result in the Customer being subject to the penalties provided for by law.
Hyperlinks to the website can only be created with House Five’s prior written consent. Said permission can be revoked at any time.
House Five is free to change the content of the website at any time and without notice.
12. Legal Disputes
These TCS are governed by Irish law and applicable to any dispute arising between House Five and the Customer.
In the event of a dispute relating to the House Five online store, the Customer will first contact House Five to seek an amicable solution.
13. Pre-Contractual Information
The Customer acknowledges that he/she was informed of these TCS prior to his/her order, in a legible and intelligible manner.
He/she acknowledges that the following information was communicated to him/her:
the essential characteristics of the Product;
the price of the Product;
the delivery terms;
the identity of the seller, House Five, its activity and contact details;
information relating to the collection and processing of personal data;
information relating to warranties;
information relating to the consumer’s right of withdrawal and exercising said right;
other important contractual conditions.